Store Policy

Welcome to Pure Heritage! We are committed to providing high-quality hair products and exceptional service. Please review our policies carefully before making a purchase.

Shipping Policy

Shipping Location: We currently ship to the UK only.

Processing Time: Orders are processed within 2-3 business days.

Shipping Time: Once shipped, orders typically arrive within 2-3 business days.

Shipping Address: Please ensure your shipping address is accurate. We are not responsible for delays or issues caused by incorrect shipping information.

Tracking: Tracking information will be provided via email once your order is shipped.

Return & Exchange Policy

Exchanges: Exchanges are only accepted for unopened packages of untampered hair. To request an exchange, contact us within 3 days of receiving your order at info@pureheritage.co with your order number, a description of the issue, and clear photos of the product.

Defective/Incorrect Items: If you receive a defective or incorrect item, email us immediately with the required details. Approved exchanges must meet the above criteria.

No Refunds: All sales are final. Absolutely no refunds will be issued under any circumstances.

Approved exchanges must be returned in their original, unused condition with all packaging intact.

Order Changes & Cancellations

Orders may be canceled or modified within 24 hours of placement. After this time, the order will proceed to processing, and changes cannot be made.

Processing Times

Our processing time is 2-3 business days, depending on order volume and product availability. Please note that delays may occur during holidays or peak seasons.

Contact Information

For any inquiries, please contact us at info@pureheritage.co. We aim to respond to all inquiries within 1-2 business days.

General Terms

Pure Heritage reserves the right to update these policies at any time. Changes will be reflected on our website.

By placing an order with Pure Heritage, you agree to the terms outlined in this store policy.

Thank you for choosing Pure Heritage! We are excited to provide you with “More Than Extensions, Confidence You Can Wear.”